Pengukuran Kinerja Organisasi pada Kantor Pelayanan Perbendaharaan Negara Surabaya (KPPN) II Menggunakan Metode Analytycal Hierarchy Process
Keywords:Performance assessment; multicriteria problems; AHP
Performance assessment is a system used to evaluate the results of organization activities or organization performance. Performance assessment can be measured by the quality of activity that has been carried out to achieve the goal. KPPN Surabaya II is a government institution who carries out services in the field of disbursement of APBN fund. So that the performance of KPPN must be well measured. This research is used to analyze the quality of KPPN Surabaya II performance period IV, 2018. Performance assessment in this research based on several perspectives, namely stakeholder, customer, internal business, learning and growth. The method used to analyze performance assessment in this study is the Analytical Hierarchy Process (AHP), this method is used because it can solve the multi-criteria problem, that is performance assessment. Based on the result of this research obtained that the organization’s performance of KPPN Surabaya II has good value and classified on the good quality range and fulfill expectation.