Evaluasi Kinerja Pegawai BPJS Ketenagakerjaan Kantor Wilayah Jawa Timur Menggunakan Metode Analytical Hierarchy Process (AHP)
Keywords:Employee performance; AHP; Multicriteria
BPJS Ketenagakerjaan is a public service institution that is always trying to improve competence in order to provide the best service for the community. Performance evaluation of BPJS Ketenagakerjaan employees is one way to improve BPJS Ketenagakerjaan performance. The better the employee's performance, the easier the organizational goals can be achieved. The aspects of employee performance appraisal have many criteria with different levels of importance, so we need a method that can accommodate it. In this study applying one of the multic Criteria Decision Making methods, namely Analytical Hierarchy Process (AHP) to assess the performance of BPJS Ketenagakerjaan employees. The AHP method is used to overcome complex and unstructured problems by becoming component parts in a hierarchy. The results obtained with AHP for employee X performance appraisal are 4,498 with a very satisfying category.