Analisis Perbedaan Frekuensi Keluhan Masyarakat dalam Dua Periode
Keywords:Community complaints; ANOVA
The Department of Communication and Information (Dinkominfo) of Surabaya City in its main duty has the obligation to manage public complaints in the field of communication and information technology besides Dinkominfo also provides facilities from the existing complaints process. Therefore this study aims to determine the differences in public complaints received by the Department of Communication and Information of the City of Surabaya in the first period and the second period during the term of office of Tri Rismaharini as Mayor of Surabaya. This research is a sample research. The sample in this study were all Surabaya people's complaints received by the Surabaya City Informatics Communication Office in 2012-2019. Furthermore, this research is different test research. In this study, the test used was a two-party test, and the use of the hypothesis analysis test was determined after knowing the results of the normality test. The results of normality tests in the two periods of Tri Rismaharini's mother's administration are normally distributed. The homogeneity test results of the two periods have the same variance. Hypothesis analysis test results in this study indicate that there is an influence of the first period in the second period.