Implementasi Business Process Improvement Menggunakan Pendekatan Lean Management


  • Devinta Nurul Fitriana Universitas Islam Negeri Sunan Ampel
  • Indri Sudanawati Rozas Universitas Islam Negeri Sunan Ampel
  • Noor Wahyudi Universitas Islam Negeri Sunan Ampel



Business Process Management, Business Process Improvement, Lean Management, DMAIC


A business process is a structured collection of interrelated activities or work within an organization to produce a product or service. For the quality of products and services, of course, an effective and efficient business process is needed. So far, many business processes are still depicted in the form of still images in the form of flowcharts, because they do not know the notation called BPMN (Business Process Model and Notation) which can create images of business processes as well as model them in a simulation. By using BPMN, the most effective and efficient business processes can be simulated to produce organizational products or services. This research implements BPI (Business Process Improvement) with lean management method, and DMAIC framework (Define, Measure, Analysis, Improve, Control). DMAIC is used for gradual improvement of business processes. The tools used to assist DMAIC in this research include the SIPOC diagram (Supplier, Input, Process, Output, Customer), identification of CTQ (Critical to Quality), measuring process capability using DPMO (Defects Per Million Opportunities), root cause analysis, then simulated using the Bizagi Modeler tool. From research on STAI Attanwir's business processes, it was found that out of 46 business processes there were 15 that experienced waste. Of the 7 types of waste, at STAI Attanwir there are 2 wastes that occur, namely waiting waste and movement waste. Of the 15 As-Is and To-Be business processes that experienced waste, after a simulation using BPI, the results showed that 12 business processes experienced significant changes in terms of time and resources. However, there are 3 business processes whose utilization level remains abnormal even though improvements have been made.


Download data is not yet available.


A. goleman, daniel; boyatzis, Richard; Mckee, “Usulan Perbaikan Kualitas Layanan Rumah Sakit Dengan Pendekatan Lean Service Dan Fuzzy Fmea (Studi Kasus: Poli Anak Rumah Sakit ‘Jih’ ),” J. Chem. Inf. Model., vol. 53, no. 9, pp. 1689–1699, 2019.

M. Rekik, K. Boukadi, and H. Ben-Abdallah, “Towards outsource-ability enabled BPMN,” ICSOFT-EA 2015 - 10th Int. Conf. Softw. Eng. Appl. Proceedings; Part 10th Int. Jt. Conf. Softw. Technol. ICSOFT 2015, pp. 5–14, 2015, doi: 10.5220/0005513500050014.

R. K. Ningtiyas, F. Pulansari, K. R. Hayati, F. Teknik, and G. Anyar, “Penerapan Business Process Management ( BPM ) ( Studi Kasus : Proses Bisnis Mengeksekusi dan Mengelola Rencana Penjualan di Divisi Niaga PT PJB Services ),” vol. 11, no. 2008, pp. 65–71, 2018.

A. Sunoto, “Evaluasi Proses Bisnis Akademik STIKOM Dinamika Bangsa Melalui Pendekatan Business Process Improvement,” vol. 14, no. 2, pp. 94–110, 2020.

M. Uriona Maldonado, M. E. Leusin, T. C. de A. Bernardes, and C. R. Vaz, “Similarities and differences between business process management and lean management,” Bus. Process Manag. J., vol. 26, no. 7, pp. 1807–1831, 2020, doi: 10.1108/BPMJ-09-2019-0368.

S. Chelsie, “Usulan Perbaikan Pada Proses Bongkar,” Stud. kasus PT BERLIAN JASA Termin., 2017.

J. Triyanto et al., “No 主観的健康感を中心とした在宅高齢者における健康関連指標に関する共分散構造分析Title,” J. Sains dan Seni ITS, vol. 6, no. 1, pp. 51–66, 2017, [Online]. Available:

S. F. Rochimah and A. A. Mudayana, “Waste Kritis Pada Instalasi Farmasi Rawat Jalan Rsup Dr. Soeradji Tirtonegoro : Lean Management Approach,” Environ. Occup. Heal. Saf. J., vol. 1, no. 1, pp. 81–100, 2020.

S. M. Gilbert, Y. Xia, and G. Yu, “Strategic outsourcing for competing OEMs that face cost reduction opportunities,” IIE Trans. (Institute Ind. Eng., vol. 38, no. 11, pp. 903–915, 2006, doi: 10.1080/07408170600854644.

J. Maleyeff and J. Maleyeff, “Business Process Improvement,” Serv. Sci., pp. 166–178, 2020, doi: 10.4324/9780429320750-12.

I. T. Wahyudi, “Implementasi Konsep Lean Management Pada Sistem Arsip Kppbc Tangerang,” J. Perspekt. Bea Dan Cukai, vol. 4, no. 1, 2020, doi: 10.31092/jpbc.v4i1.767.

E. Supriatuti, F. Teknik, U. Cordova, F. Pertanian, and U. Cordova, “Pkm Lean Management Pada Usaha Dagang Pertanian,” vol. 01, pp. 82–86, 2020.

E. Y. Arquitectura et al., “No 主観的健康感を中心とした在宅高齢者における健康関連指標に関する共分散構造分析Title,” Acta Univ. Agric. Silvic. Mendelianae Brun., vol. 53, no. 9, pp. 1689–1699, 2015, [Online]. Available:




How to Cite

Nurul Fitriana, D., Sudanawati Rozas, I., & Wahyudi, N. (2021). Implementasi Business Process Improvement Menggunakan Pendekatan Lean Management. Systemic: Information System and Informatics Journal, 7(1), 25–36.